Our Terms & Conditions

This website www.cowpersjewellers.ie is operated by Cowpers Jewellers Ltd, Bridge Street, Newcastle West, Co.Limerick, Ireland.
Company registration number 530411 Vat number 3192034WH.

Contact details as stated above.

e-mail info@cowpersjewellers.ie
Telephone number +353 69 62485

The terms & conditions below are currently valid but may change from time to time. You are advised to check them before you use this website.

Terms of sale

You must be over 18 years of age to place an order.
In this document the term Goods refers to any product/products purchased on this website. By clicking to place an order you are making an offer to buy and to accept our terms and conditions. Once you have placed an order we will send you an Order Acknowledgment.

If we are fulfilling your order we will send you an Order Confirmation stating that we have dispatched the goods.We reserve the right to decline an order without explanation. We reserve the right to notify you if we have no stock of an item (items). You can then cancel the order and we will refund you all monies paid in full or you can accept an alternative.Once the Order Confirmation is issued the contract is binding.
You should check the Order Acknowledgment and the Order Confirmation and inform us immediately if there is an error.The goods will be sent by registered post or courier to the address that you give us in your order.

We may have to amend or cancel your order as a result of any of the following:

– The product you ordered is out of stock, temporary or otherwise.
– We were unable to obtain authorisation for your payment.
– There is a pricing or product description error.
– Technical faults with our website resulted in the mismanagement of your order information – we encourage you to report any errors you encountered in the online ordering process.

Pricing

All prices stated include VAT. Delivery charges will be paid by you unless otherwise stated on our website. Where delivery charges are paid by you, these charges will appear clearly in the appropriate section of our website.

Payment

Full payment will be deducted from your credit/debit card before you receive your Order Confirmation.

Title of goods

The title of the goods will pass from our company to you once the goods are dispatched.

Your right to cancel and to return the goods:

You have the right to cancel the order any time up to the time you receive your Order Confirmation.You have the right to return the goods to us, subject to certain conditions, within seven days of receipt of the goods. This time is called a cooling off period.
You must inform us within that period of your intention to return the goods and obtain cancellation authorisation. You are liable for the cost and safe delivery of the goods to us.

Any loss or damage is your responsibility. If you return the goods within the a cooling off period we will credit your account in full, less the postage and packing costs within 30 days.

Outside of the Cooling off period we will accept returns at our discretion but notification must be made to us within 7 days of receipt of the goods. If you receive goods that are faulty you must notify us within 7 days of receipt of the goods. We will request that you return them to us immediately. We will replace them and refund your account with the postage & packing costs.

Exceptions to the above are as follows;- Earrings cannot be returned except where they are faulty (this is for hygiene reasons). Where this occurs and you receive faulty earrings, we will replace them with a similar pair.

We will not accept goods that have the tags removed or the seals broken or the packaging damaged in any way. The goods and the packaging must be in pristine condition and not worn.The conditions above do not affect your statutory rights.

Free Click & Collect – FREE (Tuesday to Saturday)

How to use Click & Collect:

Online Payment is taken in full at the time of your order, you will not need to pay anything when you collect your item in-store. Please note, Click and Collect is not available for purchases of rings that are special orderable or re-sized.

Delivery times vary. We will notify you by email and/or phone when your order is ready for collection

To collect your item in-store:

Only the orderer can collect an order in-store. We will not release the order to anybody else. You must collect your item(s) in person in-store. We will not release the order to anybody else. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are no exceptions to this.

– A copy of your Ready to Collect email that contains your order number, as proof of purchase.
– Photographic ID. Only a driving license or passport with photo ID will be accepted. Proof of address alone is not sufficient.

Collect within 7 days:

– We will email you when your order has been despatched and is ready for collection.
– Your order will be available for collection in store for seven days from the date of delivery. If, for any reason, you are unable to collect your order when it is ready, please contact us. After this period, you will be contacted to have a refund via your original method of payment and the item(s) will be returned to our warehouse. Please allow up to 30 days for your refund.

Click & Collect Terms and Conditions

– Our Click & Collect service is FREE and is only available for orders placed online at www.cowpersjewellers.ie
– All Click & Collect orders must be paid in full at the time of ordering. Additionally, Click & Collect service is not available for rings that are resized or special orderable.
– We do not permit orders to be collected by somebody else on your behalf, they can only be collected by the orderer. There are no exceptions to this.
– When collecting an order in-store, the following identification must be presented in-store at point of collection; photographic ID in the form a passport or driver’s license only, along with a copy of your despatch email.
– The collection must be within 7 days of delivery to the store. After this period, a refund will be made and the item(s) returned to our warehouse.
– The Click & Collect delivery timeframe is estimated and is subject to stock availability. Days quoted are based on an order being placed before midday on a working day. All days are ‘working days’ and exclude bank holidays. Click & Collect delivery timeframe may vary at Christmas.
– We reserve the right to refuse or withdraw the Click & Collect service at any time and to decline a Click & Collect order at any time.
– These terms and conditions are in addition to our general terms and conditions of purchase.
– The Click & Collect service is available for purchasable products online excluding rings that are resized or special orderable.

Delivery Charges are as follows:

Island of Ireland

There is free shipping on orders of €75 and over for the Island of Ireland
For all other orders there is a €10 charge.

International Orders

There is a €15 charge on orders from outside the Island of Ireland.

–  Parcels will need to be signed for in person.
– Please state a delivery address including Eircode/Postcode where someone will be present at the time of delivery (Home or work).
– Please state mobile phone number where you may be contacted for delivery purposes, if necessary.
– Saturdays, Sundays and Bank Holidays excluded from delivery times.
– Delivery is subject to product availability and clearance of payment.

We almost all the time have what you are looking for in stock. If for some reason we don’t and there will a delay we will email and/or phone you. For some ring sizes and items that are made to order there can be a delay but you will be notified directly of any delay.

If, for any reason, you wish to return your purchase you may do so within fourteen days of receipt. You must contact info@cowpersjewellers.ie for a Returns Number.

All tags must be in place and the items must be in their original condition, original packaging and not worn. The exception to this is that earrings may not be returned, for hygiene reasons. This does not affect your statutory rights.

You will be responsible for the cost of postage and packing and you will be responsible for the goods until they arrive back to Cowpers Jewellers.

Your account will be credited within 30 days of receipt of the goods in the conditions stated above.

We reserve the right to refuse to accept back for credit any item that does not adhere to our policy. In the unlikely event of an item arriving to you that is faulty, we will, upon return, credit your account in full or replace the item.
We request that our customers contact us before any return is made.

All items must be returned by registered post to:
Cowpers Jewellers
Bridge Street
Newcastle West
Co.Limerick
V42 T103

*Cowpers Jewellers are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, all items must be returned by registered post.

Any personal information you provide to us will be used and recorded in accordance with the data protection act. We will not sell any information to any third party.

Your information

The information you provide to us is your personal information.
In order for you place an order you will have to supply us with the following details:
– your name
-e-mail address
– the delivery address
– your telephone number
– your credit or debit card number and expiry date.

What will we do with this information?

Cowpers Jewellers will use this information to fulfil an order you have placed and where necessary contact you. We may also use your personal information to tell you about news and offers that may interest you.If the terms and conditions of our website change you may be contacted.

We will never release your personal details to any outside company for mailing or marketing purposes. Payments on our website are processed by a third party (Stripe). They are certified by the major credit card issuers to hold your details securely.

All credit and debit card holders are subject to validation check and authorisation by the card issuer. If the issuer of your card refuses to authorize payment to us, we will not be liable for delays or non- delivery. There may be times where we may need to contact you to verify details before we can process and dispatch your order or we may be unable to accept your order.

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: cowpersjewellers.com

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

CookieDescription
No records found

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.